There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The price of doing the same old thing is far higher than the price of change.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
When you innovate, you've got to be prepared for people telling you that you are nuts.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
There is nothing in the world so irresistibly contagious as laughter and
Creativity is thinking up new things. Innovation is doing new things.
It's easy to come up with new ideas; the hard part is letting go of what
worked for you two years ago, but will soon be out of date.
Roger von Oech
The reluctance to put away childish things may be a requirement of genius.
Rebecca Pepper Sinkler
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Success is not final, failure is not fatal: it is the courage to continue