Our Xperiences

What we do

 

What we do

Every interaction a customer or potential customer has with you is part of their Xperience, whether it be research online, in-store, at an event or through another channel.

Your advantage is to ensure your brand, people, communications, marketing, service and sales are delivering the required Xperience every time.

It is our own TCx Xperience by Design program that allows us to deliver what customers want, time and again. The program provides adaptability and responsiveness to changing requirements, whether client, market or technology driven.

We work collaboratively with you to build relationships with your clients that are open and honest allowing us to deliver on your promises regardless of the scale or complexity of the project.

  • TcX Design

    Tom Knighton

    "Customer Experience is the next battleground. It's where business is going to be won or lost."

Our solutions 

  • Defining Your True Customer Experience
  • Brand Analysis, Positioning, Awareness Strategies
  • Marketing, Communications & Campaigns
  • Design – Bringing Ideas to Life!
  • Go to Market Strategies & Differentiation
  • Customer Loyalty
  • Focus Groups and Market Research
  • Digital, Social & Virtual Media

 

 

 


 

What we deliver

No strategy is worth pursuing unless it has a focus on tangible outcomes; it is at the core of what we do. It is not enough to understand your customer; it is what you do with that knowledge that matters most.

At TCx, we are focused on building, executing and delivering the results that can be built into the very fabric of your business.

The outcomes we seek for you, depending on what is needed, can include:

  • Deep customer knowledge
  • Customer loyalty
  • Brand advocacy
  • Sustainable revenues
  • Defined, measurable strategy
  • Customer-centric cultural change
  • Industry differentiation
  • Market voice

     

  • TcX Design

    Tom Knighton

    "Customer Experience is the next battleground. It's where business is going to be won or lost."
TCx Brochure to download

Get more insight in our work and download our brochure!